Lead Product Manager – Agentic Experiences | Bangalore

Ovii's Interpretation of the Role

Lead Product Manager driving AI‑diagnostics experiences for enterprise service teams. Owns roadmap, integrates with major service platforms, and partners with customers to deliver self‑service diagnostic tools.

Role Snapshot

• Lead Product Manager
• AI diagnostics product owner
• Hybrid work in Bangalore
• Full‑time
• Strategic roadmap responsibility

Must-Have Requirements

• Product Management
• AI diagnostics experience
• ServiceNow
• Salesforce Service Cloud
• Microsoft Dynamics / Zendesk
• Field Service Management experience
• Analytical & data‑driven mindset
• AI diagnostics

Nice-to-Have Signals

• Exposure to LLMs
• Exposure to AI search
• Exposure to ML systems
• LLMs
• AI search
• Machine Learning systems

Work Setup

• Location: Bengaluru, India
• Work mode: HYBRID
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement
• Certifications
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Define and execute the product roadmap for AI‑driven diagnostic experiences
• Design self‑service diagnostic flows and improve onboarding & time‑to‑ROI
• Integrate the product with ServiceNow, Salesforce Service Cloud, Microsoft Dynamics and other FSM tools
• Collaborate with data scientists on knowledge graphs, decision trees, and case‑based reasoning
• Partner with enterprise customers to collect feedback and validate product impact
• Track and report key success metrics such as diagnostic accuracy, case deflection, and technician productivity

Good Fit If You Have

• Strong analytical and data‑driven decision making
• Experience working closely with field service or support teams
• Ability to translate complex AI concepts into usable product experiences