Principal - Customer Value Management

Ovii's Interpretation of the Role

The Principal Customer Value Management role leads strategic partnerships with enterprise accounts, owning the full customer lifecycle from onboarding through expansion. It blends consulting, program governance, data‑driven insight and cross‑functional collaboration to ensure measurable business outcomes.

Role Snapshot

• Strategic enterprise partnership
• End‑to‑end customer lifecycle ownership
• Program and project governance
• Cross‑functional coordination
• Data‑driven value delivery
• Executive stakeholder engagement

Must-Have Requirements

• Program & project management
• Data analysis
• Lean Six Sigma principles
• Process optimization
• Automation / process mining technologies
• Business process management
• Cross‑functional collaboration
• Customer lifecycle management
• customer success
• enterprise program management
• consulting
• Bachelor’s Degree in relevant field

Nice-to-Have Signals

• Fluency in Spanish, German or Italian
• Executive communication and presentation
• Financial Services / Insurance domain experience
• Six Sigma certification
• financial services
• insurance
• multilingual communication
• Financial Services
• Insurance

Work Setup

• Location: na, India
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Act as a trusted advisor to senior stakeholders, aligning customer objectives with platform capabilities
• Own onboarding, implementation, training, adoption, expansion and ongoing support for enterprise accounts
• Lead complex programs, coordinating engineering, product and delivery teams to ensure successful execution
• Track and report key success metrics such as adoption, license utilization, business value and renewals
• Deliver executive briefings, quarterly business reviews and governance activities
• Identify growth opportunities, partner with sales on renewals, upsell and cross‑sell initiatives
• Develop case studies, success stories and internal knowledge sharing to improve product and delivery

Good Fit If You Have

• Fluency in Spanish, German or Italian
• Experience in Financial Services or Insurance
• Six Sigma certification or practical process‑improvement experience
• Strong interpersonal and relationship‑building abilities