Practice Leader - Healthcare and diversified

Ovii's Interpretation of the Role

The Practice Leader drives strategic transformation and revenue growth for enterprise customers, leading a high‑performing Customer Value Manager team. This senior executive partners with C‑level stakeholders, delivers AI‑enabled process intelligence solutions, and ensures measurable ROI across healthcare and diversified verticals.

Role Snapshot

• Lead enterprise customer success team
• Own revenue growth and net revenue retention
• Drive strategic transformation initiatives
• Champion industry thought leadership
• Manage executive stakeholder relationships
• Coach and develop Customer Value Managers

Must-Have Requirements

• Customer Success Management
• Strategic Account Leadership
• Transformation Road‑mapping & Workshop Delivery
• Revenue Growth & Net Revenue Retention
• Executive Stakeholder Engagement
• Team Leadership & Coaching
• Industry Expertise – Healthcare & BFSI
• customer success leadership
• digital transformation delivery
• enterprise solution delivery
• Bachelor’s degree in business administration, Engineering, Computer Science, or related field

Nice-to-Have Signals

• AI/Automation Platform Knowledge
• Process Intelligence & Data‑Driven Transformation
• AI/automation platform experience
• Master’s degree (MBA or equivalent)

Work Setup

• Location: USA
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Lead account planning and executive engagement aligned with client business goals
• Build trusted advisor relationships with C‑level stakeholders and map decision‑maker networks
• Collaborate on transformation road‑maps, run solution workshops, and govern program delivery
• Lead value management initiatives to demonstrate ROI and link outcomes to client KPIs
• Drive cross‑sell, upsell and expansion strategies to maximize net revenue retention and portfolio profitability
• Manage financial metrics such as NPS, churn, margins and cost‑to‑serve
• Coach, enable and scale the Customer Value Manager team while handling escalations
• Partner with sales to maintain account playbooks and revenue growth plans

Good Fit If You Have

• Experience delivering AI/automation or process‑intelligence platforms
• Deep knowledge of regulatory and operational challenges in BFSI or Healthcare
• Proven success in fast‑paced, high‑growth, globally distributed environments
• Strong communication, presentation and executive forum facilitation skills