Billing Support Specialist

Ovii's Interpretation of the Role

Postman seeks a Billing Support Specialist to handle billing inquiries via email, ticketing and live‑chat, ensuring timely resolution and clear communication. The role works a shift‑based hybrid schedule in Bangalore, collaborating with Sales, Finance and Engineering teams.

Role Snapshot

• Billing inquiry handling
• Multi‑channel support (email, ticket, chat)
• Shift‑based hybrid schedule
• Collaboration with cross‑functional teams
• SLA‑driven issue resolution

Must-Have Requirements

• Billing support experience
• Written communication
• Analytical troubleshooting
• Zendesk
• Salesforce
• billing support
• SaaS subscription models
• must be based in Bangalore or willing to relocate
• must work rotational shifts

Nice-to-Have Signals

• Live chat support
• Familiarity with SaaS pricing and packaging
• Experience collaborating with Sales/Renewals/Finance
• Familiarity with billing systems and subscription management
• live chat support
• SaaS pricing

Work Setup

• Location: Bangalore, India
• Work mode: HYBRID
• Relocation: must be based in Bangalore or willing to relocate
• Employment type: Full-Time
• Shift: rotational shifts covering 24/5 global coverage

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement
• Certifications
• Travel
• Security clearance
• Coding test

What You'll Likely Work On

• Manage billing‑related customer inquiries across email, ticketing and live‑chat channels
• Own end‑to‑end resolution of billing issues, escalating when needed
• Process invoices, payments, refunds, credits, renewals, cancellations, plan changes and prorations
• Maintain clear, empathetic communication while meeting defined SLAs
• Use internal tools such as Zendesk, Salesforce, Jira and Confluence to track and route requests
• Identify sales or renewal opportunities and flag account‑risk signals to appropriate teams
• Prioritize work based on severity, impact and business requirements
• Participate in the 24/5 global billing support coverage, including rotational shifts and holiday coverage

Good Fit If You Have

• Enjoys solving customer problems with empathy
• Comfortable collaborating with Sales, Finance and Engineering
• Thrives in a fast‑moving, shift‑based environment