Product Success Specialist

Ovii's Interpretation of the Role

The Product Success Specialist drives product adoption by linking product, sales, CX, support and ops. They translate customer workflows into actionable insights, build demos and playbooks, and feed frontline feedback into product improvements.

Role Snapshot

• Drive product adoption
• Align sales, CSM and product teams
• Analyze usage data
• Advocate customer voice
• Create demos & playbooks
• Scale adoption via automation

Must-Have Requirements

• Data analytics (Mixpanel, Metabase)

Nice-to-Have Signals

• Customer Success or Program Management experience
• Documentation, training, and storytelling
• AI tool experimentation
• Background in Customer Success, Program Management, or B2B SaaS (2+ years working closely with product teams)

Work Setup

• Location: Bengaluru, India
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement
• Certifications
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Partner with sales, CSM, ops, and product to plan and execute rollout and adoption strategies
• Analyze product usage data to identify friction and drive adoption improvements
• Develop demos, playbooks, and training materials for customers and internal teams
• Gather and translate frontline feedback into product insights
• Automate adoption processes using AI or other efficiency tools
• Influence product roadmap by championing customer needs

Good Fit If You Have

• Enjoys turning data into stories that shape product decisions
• Thrives in fast‑moving environments and cuts through ambiguity
• Comfortable influencing senior stakeholders across functions