Healthcare Operations Associate

Ovii's Interpretation of the Role

The Healthcare Operations Associate drives end‑to‑end coordination of health‑check services, vendor relationships and wellness programs, ensuring a smooth customer experience. The role blends vendor management, reporting and cross‑team collaboration in a fast‑paced, high‑volume environment.

Role Snapshot

• End‑to‑end healthcare service coordination
• Vendor and hospital liaison
• Operational reporting & MIS
• Customer issue resolution
• Process improvement support
• Cross‑team collaboration

Must-Have Requirements

• Bachelor’s degree
• 2–5 years operations/vendor management/healthcare coordination experience
• Strong communication and interpersonal skills
• Microsoft Excel proficiency
• Attention to detail and problem‑solving mindset
• operations
• vendor management
• healthcare coordination
• customer support
• Bachelor’s degree in any discipline

Nice-to-Have Signals

• Experience in healthcare operations, wellness programs, diagnostics, insurance or vendor coordination
• healthcare operations
• wellness programs
• diagnostics
• insurance

Work Setup

• Location: Hyderabad, India
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Travel requirement
• Security clearance
• Shift requirement
• Notice period

What You'll Likely Work On

• Coordinate with vendors, hospitals and diagnostic centers to confirm and schedule appointments.
• Execute end‑to‑end health‑check‑up, camp, consultation and wellness service delivery.
• Track, collect and share medical reports and related documentation promptly.
• Serve as primary operational support contact, resolving queries, escalations and issues.
• Collaborate with sales, client success and on‑ground teams for seamless service delivery.
• Maintain operational trackers, daily MIS reports and ensure SLA adherence.
• Support process‑improvement initiatives and drive operational efficiency.
• Ensure documentation compliance with internal operational processes.

Good Fit If You Have

• Prior experience in healthcare operations, wellness programs or diagnostics.
• Familiarity with insurance or vendor coordination in a health context.
• Comfort thriving in fast‑paced, high‑volume environments.